Terms of Service

1. Who we are

These Terms of Service ("Terms") govern property management services provided by Vizzion Villas Inc. ("Vizzion Villas," "we," "us") to property owners ("you," "Owner"). We can be reached at info@vizzionvillas.com.

These Terms apply alongside the individual written management agreement signed for each property. Where the two conflict, the signed management agreement controls for that property.

2. What we provide

We provide residential and short-term rental property management services. Depending on the plan selected, services include:

• Marketing, listing, and tenant or guest placement, including screening and reference checks
• Collection of rent and booking revenue, and enforcement of your late-fee policy
• Coordination and dispatch of maintenance and repairs through licensed, insured contractors
• Property inspections with photographic records
• Monthly itemized owner statements and an annual income and expense summary
• Tracking of permits, licences, and insurance certificates, where applicable

We are a management agent. We do not own the properties we manage, and we do not provide legal, tax, or insurance advice.

3. Fees and currency

All fees are stated and charged in U.S. dollars (USD). Current published fees are:

Additional charges, always disclosed in your written proposal before you sign:

• Onboarding fee — $250 per property, one time, covering initial inspection, photography, and system setup.
• Tenant placement — 50% of one month's rent, on the Essential plan only. Included at no extra charge on Full Service and Short-Term.
• Contractor invoices — passed through at cost, with the receipt attached to your statement. We do not mark up maintenance work.

There are no lease renewal fees, no vacancy fees, and no cancellation penalties. We may revise published fees on 60 days' written notice; you may terminate without penalty during that notice period.

4. Billing and payment

• The onboarding fee is charged at signing via a secure Stripe payment link.
• Management fees are deducted from collected rent or booking revenue in the month collected and itemized on your statement. You are not separately invoiced for them.
• If collections in a month are insufficient to cover the fee and approved expenses, the shortfall is carried to the following month or invoiced, at your election.
• Payments are processed by Stripe. We do not see or store full card numbers. Charges appear as VIZZION VILLAS.

5. Owner funds and payouts

Rent and booking revenue we collect on your behalf is held in a designated account, and is not used for our operating expenses. Net proceeds — collections less our fee and approved expenses — are released to your nominated account by direct deposit within five business days of funds clearing. Every statement is issued by the 10th of the following month.

6. Spending authority

You set a written approval threshold in your management agreement. We may authorize routine repairs up to that threshold without further approval. Anything above it requires your written go-ahead, except in a genuine emergency that threatens safety or risks material damage to the property — in which case we will act to protect the property and notify you as soon as practicable, with documentation.

7. Owner responsibilities

• Maintain adequate property and liability insurance, and name Vizzion Villas Inc. as an additional insured where required.
• Disclose known defects, disputes, liens, or code issues affecting the property before onboarding.
• Keep the property in habitable, legally compliant condition and fund necessary repairs.
• Provide accurate ownership, banking, and tax information, and keep it current.
• Not interfere with a tenancy or booking we have placed, or contract directly with a tenant or guest to circumvent our fee during the agreement term.

8. Term and termination

Management agreements run month to month unless the signed agreement states a fixed initial term. Either party may terminate on 30 days' written notice to info@vizzionvillas.com. On termination we will, within 30 days: transfer keys, records, deposits, and tenant or guest files; issue a final statement; and remit any balance owed to you. Fees earned on revenue collected before the termination date remain payable. Refund entitlements are set out in our Refund & Cancellation Policy.

We may terminate immediately if the property is uninhabitable or unlawful to rent, if required insurance lapses, or if you direct us to act unlawfully.

9. Fair housing and compliance

We conduct all leasing and guest placement in accordance with applicable fair housing and anti-discrimination law. We will not accept instructions to select or reject an applicant on any protected characteristic, and doing so is grounds for immediate termination.

10. Limitation of liability

We perform our services with reasonable skill and care. To the maximum extent permitted by law, our total liability arising from a management agreement in any twelve-month period is limited to the total management fees you paid us for that property in that period. We are not liable for the acts of independent contractors selected with reasonable care, for tenant or guest conduct, or for indirect or consequential loss. Nothing here limits liability that cannot be limited by law, including for fraud or gross negligence.

11. Indemnity

You agree to indemnify us against claims arising from the condition of the property, from information you failed to disclose, or from instructions you gave us — except to the extent caused by our negligence or breach of these Terms.

12. Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control, including natural disasters, storms, government restrictions, or civil unrest. We will continue to protect the property so far as it is safe and lawful to do so.

13. Disputes

Please contact info@vizzionvillas.com before raising a chargeback or formal dispute. We acknowledge billing disputes within two business days and aim to resolve them within ten.

14. Changes to these Terms

We may update these Terms on 30 days' written notice. The version in effect when you sign or renew a management agreement applies to that agreement.

15. Contact

Vizzion Villas Inc. · info@vizzionvillas.com