1. Scope
This policy covers refunds and cancellation of property management services provided by Vizzion Villas Inc. to property owners. It forms part of our Terms of Service. Tenant and guest refunds are governed by the individual lease or booking agreement, not by this policy.
2. Cancelling your management agreement
Email info@vizzionvillas.com from the address on the agreement. Your notice period begins on the date we receive your email, and we confirm every cancellation in writing within one business day.
- Management agreements are month to month unless your signed agreement states a fixed initial term.
- Either party may cancel on 30 days' written notice.
- There is no cancellation penalty and no early-termination fee.
- Where a tenancy or booking is in place, we continue managing it through the notice period and hand over the file at the end.
3. Onboarding fee refunds
The one-time $250 onboarding fee is refundable on the following basis:
| When you cancel | Onboarding fee refund |
|---|---|
| Before onboarding work begins | 100% |
| After inspection, before listing goes live | 50% |
| After the listing is live or a tenant is placed | No refund — the work is complete |
4. Management fees
Management fees are earned on revenue actually collected, and are deducted from that revenue in the month it is collected. Because the fee follows the collection, there is nothing to refund for a month in which no revenue was collected — no rent collected means no fee charged.
We will refund a management fee where it was charged in error, calculated at the wrong rate, or charged on revenue that was later reversed or refunded to the tenant or guest. Corrections appear on your next monthly statement, or are paid directly if the agreement has ended.
5. Tenant placement fee
Where a tenant placement fee applies (Essential plan), it is earned when a lease is signed and the tenant takes occupancy. If a placed tenant fails to take occupancy, the fee is refunded in full. If a placed tenant vacates or is lawfully evicted within the first 90 days for reasons other than owner conduct or property condition, we will re-place the tenant at no additional placement fee.
6. Contractor and maintenance charges
Contractor invoices are passed through at cost with the receipt attached, and are not marked up. We will refund any maintenance charge that was duplicated, billed above the invoice we received, or incurred above your written approval threshold without your consent and outside a genuine emergency.
7. If we terminate
If Vizzion Villas Inc. terminates a management agreement for a reason within our control, we refund the full onboarding fee if the agreement has run less than 90 days, plus any fee charged for services not delivered.
8. How refunds are paid
Refunds are issued to the original payment method through Stripe, or by direct deposit where the original charge was deducted from collections. Refunds are processed within 5–10 business days of our written confirmation. We do not charge refund processing fees. All refunds are made in U.S. dollars (USD).
9. Final accounting on termination
Within 30 days of an agreement ending, we issue a final statement and remit any balance owed to you, together with keys, records, security deposits, and tenant or guest files.
10. Billing disputes
If you believe a charge is wrong, email info@vizzionvillas.com before raising a bank dispute or chargeback. We acknowledge within two business days and aim to resolve within ten, and we will send the underlying receipt or statement line for anything you query.
11. Contact
Vizzion Villas Inc. · info@vizzionvillas.com